Hola a todos,
Recibí un Taifun GT desde Fasttech, que tenía un pequeño defecto en su base.
Tras abrir ticket, recibo este mensaje:
Sorry for the issue. We will work on to improve the quality control process.
Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page: http://www.fasttech.com/pages/standard-return-policy.
Would you like to have a replacement base? If yes,would you want us to add the replacement in your next order or ship it separately as soon as possible?
By adding it to new order, you simply need to post your new order number here and we will add it manually. In order to catch up, please consider put the new order on hold at the order page: https://www.fasttech.com/account/order/ORDER NUMBER. We will release it from hold after the processing.
[[Meanwhile please be aware that the replacement part may need 3-7 days to be stocked and your order may stuck in packaging status due to this.]]
Please kindly keep the defective item/parts till the replacement is received and confirmed working.
Let us know your preferred solution by simply replying back to this ticket and we will arrange for you accordingly.
Thank you for your understanding.
Mi pregunta es si una vez que reciba la nueva base, tendré que devolver la base defectuosa o no?
Gracias
Recibí un Taifun GT desde Fasttech, que tenía un pequeño defecto en su base.
Tras abrir ticket, recibo este mensaje:
Sorry for the issue. We will work on to improve the quality control process.
Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page: http://www.fasttech.com/pages/standard-return-policy.
Would you like to have a replacement base? If yes,would you want us to add the replacement in your next order or ship it separately as soon as possible?
By adding it to new order, you simply need to post your new order number here and we will add it manually. In order to catch up, please consider put the new order on hold at the order page: https://www.fasttech.com/account/order/ORDER NUMBER. We will release it from hold after the processing.
[[Meanwhile please be aware that the replacement part may need 3-7 days to be stocked and your order may stuck in packaging status due to this.]]
Please kindly keep the defective item/parts till the replacement is received and confirmed working.
Let us know your preferred solution by simply replying back to this ticket and we will arrange for you accordingly.
Thank you for your understanding.
Mi pregunta es si una vez que reciba la nueva base, tendré que devolver la base defectuosa o no?
Gracias
