Hola, gracias de antemano a los que me podáis ayudar!
Querria comentarles que recientemente recibí un kit de Ego One Mega:
https://www.fasttech.com/products/0/...geable-starter .
Hasta aquí bién, pasaron unas dos semanas y el puerto para cargarlo se metio hacia dentro:
https://support.fasttech.com/ticket/...c-8998e6fee2bf . A parte, la parte por donde sale el aire de arriba esta bloqueada.
Envié un correo a FastTech explicando lo siguiente:
Hi!,
i have got a problem with one of the three eGo ONE mega I bought. The USB port has been moved and now I cannot connect the device and charge it. In addition, the airflow is blocked.
I wait for you answer ASAP!!
A lo que ellos me han respondido:
Sorry to hear this issue. We will improve the quality control process.
Please send the defective kits back for replacement as per our following policy:
Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page:
http://www.fasttech.com/pages/standard-return-policy. In this case, the details are as below:
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“Damage on Arrival (DOA)
FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.â€
Policy link:
http://www.fasttech.com/pages/standard-return-policy
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Would you like to have replacement sent in this case? We can ship replacement when the item is returned back and shipping reimburse will be issued when we receive your shipping receipt or package photo for stamp shipped items.
Can you kindly check with your local post office for the least expensive shipping cost to return the defective item back to HONGKONG firstly? We will reimburse the postage fully in this case. Please kindly quote us the shipping fee of registered/unregistered international postal letter mail if possible. International parcel or express service is the last to be considered considering their high expense.
Please kindly confirm so we can proceed accordingly.
Thank you for your understanding.
Aquí llega el momento en el que me entran las dudas. Cual es el procedimiento que he de seguir para enviarlo? Cuanto me costará el envio? Como me lo van a reembolsar? Hay alguna otra forma para repararlo sin coste?